Privacy Policy

This Privacy Policy explains how Tote Flow ("we," "us," or "our") collects, uses, and protects information when you visit our website or book a moving tote rental with us in Douglasville, GA.

Information we collect

When you book a rental or contact us, we collect information you provide directly, including your name, phone number, email address, delivery address, requested rental dates, package selection, and any notes you include with your request.

How we use your information

• To schedule, deliver, and pick up your tote rental.
• To contact you about your booking by phone, text, or email.
• To process your deposit and complete your rental transaction.
• To respond to questions and provide customer support.
• To keep records required for our business and legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers that help us operate Tote Flow (for example, our booking database and communication tools), or when required by law.

Data storage and security

Booking information is stored securely in our backend with access limited to Tote Flow staff who need it to fulfill your rental. We use reasonable administrative and technical safeguards, but no system is 100% secure.

Data retention

We keep your booking information for as long as needed to provide service, resolve any issues with your deposit, and meet our recordkeeping obligations. You may request deletion of your information at any time.

Your choices

You can request a copy of the information we have about you, ask us to correct it, or ask us to delete it by emailing us at the address below. You can also opt out of non-essential communications at any time.

Cookies

Our website uses only the cookies and local storage required for the site and booking form to function. We do not use third-party advertising trackers.

Children's privacy

Tote Flow is intended for adults arranging a move. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date above.

Contact us

Questions about this policy or your information? Contact Tote Flow at contact@toteflow.net or call 470-TOTE-FLO.